Goodwill Stores Switch to Cash-Only Transactions Following Cybersecurity Incident

GRAND RAPIDS, Mich. — Goodwill of Greater Grand Rapids stores have switched to cash-only operations after a cyberattack disrupted their network environment.

On Friday, officials from Goodwill of Greater Grand Rapids announced they "recently" were the subject of a cyberattack that affected "a portion of (their) network environment," resulting in their systems going offline while they work with law enforcement to "understand the scope" and restore everything.

In their statement, officials said they do not store credit card data and have been operating on a cash-only basis while they rebuild their point-of-sale program.

"Goodwill of Greater Grand Rapids operates stores in Kent County, Ionia County, Montcalm County, Mecosta County, Isabella County, and a portion of Ottawa County for a total of 18 stores as well as an online shopping site," the organization said. "Our stores continue to be open for business, and we expect to continue cash-only transactions for the next several days."

The organization has asked for patience and support from customers and community partners while they work through the issue.

The investigation is ongoing and there is not currently an estimated timeline for a resolution.

Goodwill organizations operate on separate systems, and officials said the attack has no impact on stores in other communities outside their 18 Grand Rapids area stores.

The incident marks another cybersecurity event in the region, as similar attacks have affected other local businesses in recent months. Goodwill customers who visit the 18 stores throughout Kent, Ionia, Montcalm, Mecosta, Isabella, and Ottawa counties will need to pay with cash until the point-of-sale systems are restored.